Have you ever been stumped by a performance issue? And everyone is looking at you to be the genius who knows everything about performance? It’s a situation that we may find ourselves in frequently, but never get a chance to practice fully before we end up in the hot seat.
This workshop will help you to practice the insightful questioning, small-group collaboration and performance depth of knowledge required to handle performance escalations and critical situations. This entertaining and mentally frustrating session will present several “somewhat common” performance puzzlers and give attendees time to work in small groups to see if they can determine the root-cause for the performance issue.
We’ll review together the proper recommendation for a fix to the problem and what type of testing may have prevented the specific issue.
Practice of performance problem-solving techniques.
Specific performance problem identification and remedy.
Practical application of root-cause analysis skills.